Contact & FAQ's


Any customer who posts a photo wearing or applying our skincare and tags @baywestskincare and/or uses #baywestbest will be added to a monthly draw where a random winner will win a years supply of BayWest Skincare! (we will use selected photos on our social media and website for promotional purposes)


How To Return An Item:

Your must return the item within 30 days of your purchase. Products with broken or distorted tamper seals are not eligible for return.
Due to the fact that we offer inclusive shipping rates on all items within the UK. We require you to mail your returned item to:
BayWest Skincare;
Returns Department 
Gloucester Rd N, Filton, Bristol BS34 7QG, United Kingdom
Include in your package a signed letter stating the reason for your return and the original receipt. Please make sure to include this! 
Restocking Fee:
All items may be subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
You may exchange your item for a different product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping and product price difference.
All orders are shipped within 48 hours Monday – Friday 8am – 5pm. Orders ship from Bristol, UK. 
We use the following carriers to deliver our orders:

Royal Mail
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
Domestic shipping is included in the sales price.

International Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Accepted Methods of Payment
All Payments are processed online.

Credit Card (Visa, Master Card, American Express, Discover) and Klarna.

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.


This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect
We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.


Pure Skin Treats trading as BayWest Skincare is a company registered in England and Wales with company number 11784064 and our Registered Office Address is 85 Great Portland Street, London, United Kingdom, W1W 7LT

Terms & Conditions 

Privacy Policy